IN2 Belgrade Company conducted Customer Satisfaction Survey in accordance with the internal rules prescribed by the Company’s ultimate owners from Canada. The aim of the survey was to assess customer satisfaction with quality of work, communication, our expertise and experience, as well as to obtain information about the segment that could be further improved and the way in which this could be done. As we find it important to listen to customer feedback, the survey was designed to let the customers evaluate IN2 Belgrade, but also to let them provide praise, criticism, guidance and/or ideas for us to further improve the quality of work.
The survey included all customers of IN2 Belgrade in order to obtain representative overview of satisfaction with the service we provide.
The results have shown that reliability is one of the main characteristics of our employees – more than 90 percent of respondents said they could rest assured that our employees would help them in the event of urgency.
When it comes to response time, 81.8% of respondents said the average Response Time was less than few hours, and 72.3% of respondents said our average Resolution Time was less than few days.
Expeditiousness, meticulousness and simplicity are the words that, in the opinion of our customers, best describe communication with IN2 team.
As many as 10 of our 11 customers stand firm to recommend us to others.
Some of the survey results are available below.
Which words best describe IN2?
– Perfectly coordinated team
– Willingness to cooperate
– Fully open communication
– Partner relations
– Openness to cooperation
– Extraordinary professionalism